COVID-19 Community Sector Impact Survey Report

COVID-19 Community Sector Impact Survey Report

Our Community, in partnership with Salesforce, have released the results of a study into the continuing impact of the COVID-19 pandemic on community organisations. Not-for-profits in Australia are coming under intense pressure a year on from the start of the COVID-19 pandemic with 52% reporting more demand for services, and the majority suffering a slump in volunteers and donations.

Denis Moriarty, group managing director, Our Community, said the immense pressure meant it was time for governments to do more to support the sector.

Yet there are also opportunities flagged in the findings, as community awareness of the sector's work rises, and Australians indicate a willingness to help, with 37% saying they will give more time and money in the year ahead.

Key findings in the report include:

  • Demand for not-for-profit services is up
  • Volunteering has been severely disrupted with no signs of an early recovery
  • Fundraising remains down, with some glimmers of hope
  • A bounce-back in staffing should be expected
  • Organisations are investing more in training and digital technology
  • Not-for-profits are more optimistic now than they were 12 months ago
  • There's greater community awareness of the work of not-for-profits
  • Some groups have responded to the pandemic by diversifying revenue
  • There is a renewed focus on governance and strategic planning
  • Only 7% of groups see climate changes as a top challenge.

Read full survey report.

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